Order/Account Help

Refunds/Returns

• What is your refund and return policy?
• What if I purchased the same item twice?

Help with order

• Download Freezes/Buffers
• Subscription Cancellation Forms
• What if my order did not arrive?
• An item is missing from my shipment, what do I do?
• What is the status of my order?
• How do I change/cancel my order?
• How do I access/download PDFs on my iPad?
• How long will it take for my purchase to download?

Workshops

• How our Workshops work
• How to access or download workshop materials

How to navigate my account

• How do I cancel a video subscription?
• Gift Card Codes
• How do I sign in/login?
• How do I create an account?
• How do I update my email address and password?
• How do I updating my mailing address on file?
• How do I update my credit or debit card on file?
• How do I unsubscribe from your email newsletters?