First, check your browser. We have had issues with not being able to type in the data fields while using Internet Explorer and Edge with our site.
At this time this the Internet Explorer browser does not work well with our sites. We recommend using Chrome, Firefox, or Safari.
Here are download links for each browser.
For mobile devices, please use your iTunes App Store or Google Play Store.
If this is not an Internet Explorer or Edge question, please contact us via email (firstname.lastname@example.org) or chat (click the Help button in the lower right corner) so we can investigate your issue further.